You want to know more about us !
Before contacting us, do not hesitate to read this page, we have established a list of frequently asked questions in which you will probably find interesting information. Otherwise, contact us, we will have the greatest pleasure to inform you.
01- What is included in the price?
All our rates include the rental of an apartment, access to the pool, linen, access to the washing machine, WiFi.
02- Is tap water drinkable? In theory, tap water is safe for consumption in Mauritius, but some climate events have in the past affected the quality of water. As a precaution, we recommend drinking bottled water.
03- Is cleaning included in the rental price of the apartments?
The rental price includes a cleaning service and change of linen every three days.
04- Is the cleaning of your clothes included in the rental price of the apartments?
A washing machine is available in the residence so that you can wash your clothes. A clothesline is discreetly placed behind the building to dry the laundry. However, if you wish, you can ask our housekeeper wash, dry and iron your laundry. Rates are displayed in a folder in your apartment.
05- Are the apartments equipped with air conditioning?
Yes, all bedrooms are air conditioned. In addition, the apartments have been designed to respect the environment, thus promoting the natural circulation of air between rooms.
06- Is the mobile phone network coverage satisfactory in the apartments?
07- Is Wi-Fi available within the residence?
Yes. Our holiday apartments in Mauritius are proposed with free access to the Wi-Fi network. Please note that although the quality of the connection is correct, interruptions of services may occur from time to time but it remains quite rare.
08- What do the beaches of Mauritius and Bel Ombre look like in particular?
The beaches of Mauritius are among the most beautiful in the world. Bel Ombre beach is beautiful too. Part of it is still wild, bringing all its natural charm to you. All you have to do is cross the road to get there. If you wish, you can access another part of the beach that has been arranged by the various five stars nearby hotels. Just walk for five minutes on the left. All the beaches of Mauritius are public and you have the right to settle in front of a hotel. Nobody can stop you.
09- Why is the Autentik Garden residence ideal for kite surfers?
Bel Ombre is the perfect place to stay when you intend to learn kitesurfing. For experienced kitesurfers, Le Morne spot is only 22 km from our residence. Most apartments for rent do not provide the level of service we offer. Our apartments include a storage space for kite surf equipment, a swimming pool, a beautiful tropical garden, modern furniture, a laundry service, etc. Everything is provided for relaxation after a long day of sightseeing or sports. Our goal is to offer you a high level of comfort, an extraordinary experience and the most possible pleasant stay to completely free you from the constraints of cleaning.
10- Should we bring beach towels with us?
We provide beach towels that you can also use at the pool. We ask you not to bring bathroom towels outside of your apartment. Only take out the specific beach towels provided.
11- What facilities are available for children?
The tropical garden, the large terrace and the pool will delight children. A cot and a high chair are available for babies and young children (on request).
12- What types of plugs and adapters are available, and what is the voltage?
In Mauritius, the voltage is 230 volts, 50 Hertz. The plugs used in Mauritius are of type C or G. In the Autentik Garden Apartments, we only use type E plugs that are fully compatible with the type C plugs. Most people who come from Europeans countries (with the exception of the United Kingdom) do not need an adapter in our apartments. If you come from other countries, please make sure you bring one with you.
13- Is access to the pool open to all apartments?
Yes, all our guests have access to the pool, including children who remain under the responsibility of their parents. Children should not be left unattended in the garden or by the pool, regardless of age. We decline all responsibility in case of problem.
14- What activities are proposed in the region?
Activities in the area include kite surfing, diving, hiking, boat trips, dolphin watching, golf, quad biking, horseback riding, fishing and access to all beaches in the surrounding area, just to name a few. You can visit our activities page to find out more or contact our onsite manager.
15-Where can I go shopping?
There are two grocery stores in Bel Ombre, 1 minute walk from our apartments. Otherwise, there is a supermarket at Chemin Grenier, 5 km from Autentik Garden.
16- Are there restaurants nearby?
There are several restaurants in Bel Ombre and nearby. You can walk there. Occasionally, we organize a dinner in our tropical garden which is an excellent opportunity to meet other people in a friendly atmosphere.
17- Is there a minimum stay?
The minimum stay is 3 nights.
18- We are celebrating a special occasion, can you help us organize it?
If you inform us of your needs during your booking, we will tell you how we can help you.
Residence Autentik Garden wishes you nice holidays in Mauritius.